Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Warwick Hospital
2023-02-14
Person
5
5
0
Review of A & E
14th February 2023
As I am having chemo all the staff kept me safe and reassured at all times.
Nav (who was on her first day there) and Keely were very caring and looked after myself and my husband.
The whole department worked very well on Sunday and all staff very pleasant.
Suggested improvements
You could do with some drip stands that are not attached to either a bed or a wheelchair.
As I had to have a drip there was nothing to hold my drip up.
Warwick Hospital
2023-02-14
Person
5
5
0
Review of A & E
14th February 2023
Really tentative staff who were kind, caring and helpful.
Suggested improvements
Nothing
Warwick Hospital
2023-02-14
Person
5
5
0
Review of A & E
14th February 2023
Great service
Suggested improvements
Great service
Warwick Hospital
2023-02-14
Person
5
5
0
Review of A & E
14th February 2023
The team at minor injuries were quick and efficient with my care
Suggested improvements
Nothing
Warwick Hospital
2023-02-14
Person
3
5
0
Review of A & E
14th February 2023
Everyone I have been in contact with has been very caring. I have some concerns. I broke my arm very badly and had to wait for painkillers for several hours in the waiting room. We managed to find something in our car to support the arm. It would be helpful if someone could assist in the waiting room, since the wait lasts for several hours.
I am now waiting for my operation. It has been postponed three times. Apparently, there is a two week window for operating a bad break. It feels awful to have to wait so long with a painful and badly broken arm. I am booked in for this Friday (the 10th day). At this point I have started to wonder if that will be postponed as well.
Apologies for complaining when everyone I have been in contact with has been so kind. This situation feels very difficult and not right.
Best regards,
Malin Steed
Suggested improvements
Please see above response.
Warwick Hospital
2023-02-14
Person
4
5
0
Review of A & E
14th February 2023
I had a good experience
Suggested improvements
Waiting times
Warwick Hospital
2023-02-14
Person
4
5
0
Review of A & E
14th February 2023
I spent 6 hours in A&E ( Primary Care GP ) The treating GP was thorough & professional,however I did not get a satisfactory outcome. I was referred to surgeons for a definitive diagnosis. I was handed over to another GP ( original GP completed their shift ) who was lax in delivering care as I was sent home with pain relief only & no anti biotics. I felt sick after a 6 hr wait and will be returning to A&E for acute abdo pains not resolved. Feeling unwell still and disappointed that I did not get the best outcome.
Suggested improvements
I feel that the GP who was handed over my care, could have been more proactive & professional. Not everyone has the same work ethic. It was coming to the end of her shift - I felt let down & have remained unwell as I was not given anti biotics.
Warwick Hospital
2023-02-14
Person
4
5
0
Review of A & E
14th February 2023
Overall I was very happy with my experience considering it was a Saturday night in a hospital waiting room and I’d broken my leg.
One minor dissatisfaction was that when I presented myself at A&E the admin on the desk told my wife and I that I needed to go to minor injuries around the corner. This would have been fine, however that assessment was done before I’d even made it to her desk. She did however offer us the use of a wheelchair from the entrance, but directed us to take a route which was outside, over cobble stones and through the ambulance parking area. Surely there was an internal route which would have made the journey in the chair much more comfortable with a broken leg?
Suggested improvements
Consultation/assessment areas were all very clean and tidy but the waiting area in minor injuries wasn’t as pleasant. Dirty tissues and water cups strewn on benches, food crumbs on the floor throughout. But understandable given the obvious lack of staff.
Also, communication about the process and timing was very difficult when the receptionist left the waiting area for over 2 hours while I was there. It could have been longer but I left. So people were coming into minor injuries waiting for 10-15 minutes then walking out to find someone (probably at A&E) to book them in.
Warwick Hospital
2023-02-14
Person
4
5
0
Review of A & E
14th February 2023
No sign for fracture clinic outside i n the corridor.
I was put in ENT waiting area and not told it was also waiting area for A & E x rays.
Suggested improvements
Ihad to wait for 2 hours to be x rayed saving to let everyone in A and e to have priority. Obviously I realise I wasnt needing priority but maybe i could have been told there were several emergencies to go before me.
Also the fracture clinic did not have a sign up outside.
Warwick Hospital
2023-02-14
Person
4
5
0
Review of A & E
14th February 2023
I didn't have any food at the hospital but the staff were uniformly present.
Suggested improvements
I was very happy with the treatment I received in the minor injuries department. It was enacted swiftly & with humour.
