Warwick Hospital

Warwick Hospital 2023-07-05 Person 5 5 0

We went to A&E at Warwick Hospital with our 21 month old son and from the moment we walked in we were seen quickly and treated fantastically. The service and care we received was exceptional and we left feeling reassured and that we had been well treated - we were even offered a hot drink! The nurses and doctors were caring and patient and we cannot thank them enough.

N/A

Warwick Hospital 2023-07-04 Person 5 5 0

the nurse who met me was professional, caring and answered all my questions. she explained why I was being prepared for the biopsy. The team who carried the biopsy was very professional and made what coud have been an unpleasant experiecne a very comfortable one. The consultanmt reacted if a felt any discomfort and waited until I was ready for him to proceed. The taled to me and helped me relax

Nothing really could have been improved

Warwick Hospital 2023-07-03 Person 5 5 0

The A and E team in duty on friday 30 th June afternoon onwards were oustandong in the care.

As a retired nurse we can be very aware and observant of practice…. i have no areas where anything could have been improved

Warwick Hospital 2023-07-01 Person 5 5 0

Had Rotator cuff op in March.Excellent.Everyone cheerful polite and caring. Then physio at Warwick then Whitnash.Will very helpful and charming. Well done everyone! Couldn't have been better service.

When sending exercises on the computer, please remember that some older people don't understand how to open the excellent mobile instructions! We're it not that my daughter came and sorted me out, I would only have had the written words.I did have the right equipment, not the know how!

Warwick Hospital 2023-06-30 Person 5 5 0

All the staff in every department we were polite and pleasant and I was kept informed of every proceedure they were undertaking. The doctor who treated me explained the procedure he was doing and was very reassuring.

None

Warwick Hospital 2023-06-29 Person 5 5 0

Easy to contact and speak to a team who know exactly what needs to be done. Often there’s many barriers to finding the individual or team you need to speak to, however the dietetics team have this in hand

Send a link rather than QR code for feedback as another device is needed to go to the survey

Warwick Hospital 2023-06-28 Person 2 5 0

I attended the Jephenson Building today for an outpatient appointment 28th June 10:20. Although the medical care I received was very good experience, however I had to deal with the receptionist who was truly awful. Very rude and short tempered when asking a simple question and made to feel extremely uncomfortable to the point where the manager had to be called to deescalate the situation. The receptionist called Mary when I arrived greeted me with hostility as apparently she was counting (how was I supposed to know this). I was simply asking if I could wait in reception as I wanted to check I was in the correct building to collect a patient and she continued to say, that she was not able to give patient information, and this was not what I was asking for and advised I could not wait in reception, however I did not know there was another room I wait in as this was only explained when the consultant came to speck to me. When I was being escorted to another room Mary was just with another colleague in reception giving me what can only be described as dirty look. I felt like a total inconvenience even to the point where she was slamming the draws of the printer. So in the end I went and waited in the car park which was unsafe and full of trucks and workmen. Would not like return to Warwick hospital as feel I have to to deal with a hostile receptionist. These people should NOT be your front of house (in my opinion) to the NHS which is caring for the country.

Train your receptionist in customer care

Warwick Hospital 2023-06-25 Person 5 5 0

From the time I saw Dr Joseph in gynaecology outpatients earlier this year following a referral by my GP for unusual bleeding and then Miss Amarad who made sure that I was offered a hysterectomy following an exploratory procedure as a day surgery case and then a follow up in her clinic, to the nurse I saw for my pre-op assessment and then Ms Raghavan and her team who performed my hysterectomy on 21st June and all the nurses and other staff on the Day Surgery Centre and then the 23 hour ward at Warwick Hospital, everyone has been incredible. I cannot praise the care and attention I have received enough. Everything was carefully explained, my views sought, nothing was too much trouble and I have been treated with dignity and respect at all times. I cannot believe how well I feel after only a few days, all credit to Ms Raghavan and her team. Thank you to everyone for everything you did for me. I cannot praise you enough.

Nothing

Warwick Hospital 2023-06-25 Person 5 5 0

The staff put my mind at ease with their patience and kindness

Nothing

Warwick Hospital 2023-06-23 Person 5 5 0

Throughout the 2 hours I was in the department I was treated with so much care and respect. I was triaged smoothly as it was query stroke but eventually diagnosed as Bells Palsy. Dr Ahmed was extremely thorough, kind, compassionate and explained every detail. We are so lucky to have this department.

Couldn’t get important prescription made up as hospital pharmacy closed when I got there now until Monday - so have got to try and work out what to do as there is a clear defined pathway to start the steroids within 3 days. I was given day 1 in the department but now not sure how to get hold of the medication as the prescription is only valid for the hospital. Hopefully my gp surgery will help on Saturday morning.