Warrington Hospital 2018-06-20 Person 1 5 0

My mother (ex nurse for 40yrs) who has 2 brain tumour's (now recently untreatable) was rushed to Warrington hospital A&E with paramedics just over a week ago due to having 4 seizures 1 after the other & very low oxygen (GP recently did a home visit due to her back pain & said her medication was more poison to her brain & the tumour would kill her so said he would stop medication (anti convulsants ) which resulted in her admission. My mother is very confused most days now & doesn't retain much information & sadly the more recent tumour is progressing which is having an affect on a lot of things like her memory & behaviour etc as well as loosing her confidence as she is unable to do things for herself now so is also very frustrated at times as she has always been a very fit & strong independent person who's very sadly deteriating. I asked a member of staff a few days ago if they could shower my mum as she had been in hospital a week & not had 1 & unfortunately had an accident as a member of staff didn't get her to the toilet quick enough after being asked a while before from members of our family so mum was embarrassed about this. The staff member said if they had time & enough staff in the morning they would shower her,which they did but when my father & sister visited my mum.a member of staff (about 50/60 yrs of age in a light blue uniform,blonde hair in a ponytail ) said 'it's the 1st & last time I will be showering her after how she was with me in which my sister quietly explained to her that my mum has 2 malignant brain tumours etc which the staff should be aware of (which she wasn't) & she is unfortunately very different to the person she was since being diagnosed so she can't always help what she says etc. The staff member then went to the nursing station & was 'pointing towards my mum & family members' & clearly saying something to another staff so my sister went out to speak to her to explain again re my mums apparent behaviour & said it is basic care that you 'refusing ' to do again when my mum was a psychiatric nurse for 40 yrs & worked with very challenging patients daily who physically & verbally abused her but she continued to do the best at her job to care for the patients she was chose & paid to do so I feel very dissapointed to have to complain like this as I myself worked for the NHS for 15yrs & am finding it very difficult seeing what my mum is going through since the diagnosis as well as all of our family.We also really appreciate what the NHS have been able to offer & fortunatly there is also a lot of amazing professional within the hospitals where my mum has received great treatment & care but I really feel this needs raising as my mum & other patients in her bay were all very confused etc so therefore very vulnerable & unable to speak up etc for themselves.