Warrington Hospital 2018-04-08 Person 5 5 0

I attended the hospital on 3 April 2018 to have a planned Caesarean section of my third child, Sophie. I had some anxieties about this as I had experienced a number of issues during the planned c section of baby number two. I also have Gilbert’s Syndrome which means fasting is difficult. The care I received from the pre-op onwards in particular was absolutely fantastic. I would like to make specific mention to Pauline Naylon who carried out the pre-op review and who after listening to my experience was able to consult her collegues and take a number of steps (such as bringing the date marginally forward) to help manage my anxieties and also my fasting. In addition, she had a warm, supportive experienced disposition which gave me much comfort. She came into theatre with me on the day and held my hand when the spinal was administered. Her colleagues had clearly been very well briefed and the anaesthetist and registrar Nick who conducted the c section were also amazing. They communicated with me fully throughout the surgery and provided much needed reassurance and confidence in the process. I think they should be commended for their approach and treatment of each patient as an individual and the NHS should be proud to have them. I understand that Kate Aldridge has brought a fresh focus on patients with mental health considerations such as anxiety and how important the management of this is. From my perspective her work is fundamentally changing patient experience for the better. I’d also like to say that the other staff on C23 were also very good as was the community service afterwards. I am happy for you to note that the comments came from Rachael Corcoran.