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Warrington Hospital 2018-08-19 Person 4 5 0

When eventually received, it was efficient, fast and thorough. We arrived in A&E Reception at 16:30. My step-granddaughter's name was taken by the receptionist, and we were directed to Minors. Iara was not seen until 19:15, because the Minors staff could not see her name on the Minors board. We were accompanied to Reception by a member of the Minors staff. We spoke to the receptionist to whom we had first spoken. He was amazed that we had waited that long. No reason was given as to why Iara was not locatable in the system by the Minors staff, nor was any apology offered.