Warrington Hospital 2018-01-13 Person 3 5 0

Very short waiting lists- appropriate waiting times. When I walked into have my hearing test, there were 4 professionals in the room however not one of them introduced themselves or their profession. A lady then came into the test room and got the machine out to test my eardrum movements, the procedure or machine was not explained to me, I had to ask. Staff were communicating with each other at times as if I was not in the room. I then went to see the specialist who made me feel at ease and explained everything to me, giving me time to ask questions. During this consultation however, another ?nurse walked in to get a piece of equipment without knocking or apologising. The overall service I received was helpful and supportive, however I felt that the staffs approach to communication and professional ism was very poor and I didn't feel welcomed. I also feel that I had to seek my own information about some of the tests that were administered- so I feel the staff failed to gain my full consent for the assessment and the procedure was brief and incomplete. The letter I received for all your outpatient letters have not stated the reason for the appointment which has been very confusing to know what the appointment is for.