Reviews
Reviews
Special mention to Kalid for his mentoring.
Overall very happy with my experience.
Occasionally frustrated by low levels of staff cause they were all super busy but everyone did the best they could with the resources available.
Thank you so much! <3.
They cold call me and have no discharge plan in. My family don't recommend them or have anything good to say about them. I have said for a long time the staff aren't cared for and I hope that changes.
I am a member of the public.
I found this stay very difficult and the staff rarely approached me, I never received a care plan.
I never knew who my name's nurses was. I felt unwelcome and I struggled even more than usual to approach the staff.
I was very happy with the care I received. It does not need improving.
Everything was alright.
People (staff) was nice and helpful.
I felt safe here.
The circumstances leading up to this admission were very difficult and this was not helped by the way I was treated by staff. Although I was greeted with kind sincerity, I was left alone for the entire first night without any support and I felt very isolated. Any questions or enquiries about my treatment were often met with rude and unhelpful responses and I was left feeling invisible and like my care was unimportant. I was unable to eat a lot of the food available which left me very hungry and there were no solutions offered or suggested to solve this problem. At night I was kept awake by staff turning the lights on and off every hour in my room to 'check I was okay' and medication for a chest infection wasn't given to me with the reason cited being that they 'couldn't get [me] to wake up'. This was also then not given the entire following day with no reason given. To conclude, this stay was bordering on traumatic with my mental and physical health being greatly worsened during my very short time here. I believe I would greatly benefit from a further stay in hospital however I have felt so unsafe here that I will not be seeking to do this, nor shall agree to it, if it is suggested by a doctor in the future.
Ok
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Two members of staff are bullies, everyone else are most excellent. Specially the housekeepers, HCAs and nurses. But I strongly feel that those with the most power show the least compassion and dignity and it is as if I am a ghost and I am not there. They do not see me as a person they see me as a person they me as an illness and that does not demonstrate person centred care. I have been a Carer and I'm understand that it means to be a Carer
Staff attentive and caring. Helpful at setting boundaries. Always avilable for a chat. My stay would have been better if the budget for patient activities were greater. Maybe patient transport once a week to take patients to the supermarket. (With leave)