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Written by a patient
8th August 2011


Unfortunately my first referral letter was not receive so I had not booked an appointment I was told I was not on the list I then had to phone the Princess royal and well and ask for another referral to be made my original appointment at the Princess Royal was removed and my appointment at the Victoria Hospital was made for 29 June and then that was cancelled and I was eventually seen on 5 July it seems very long time to wait for tests

Addressing fears
Caring
Cleanliness
Dignity/Respect
Efficiency
Nursing staff
Time to talk
Explanation