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Written by a patient
14th March 2017


Arrived at 0925 for a 0930 appointment with Mr Shetty clinic eventually got called at 1015 to be informed Mr Shetty is not in and I saw another doctor who examined me and decided I need a scan, which another appointment would be sent in the post. Why could this not be organised there and then to save me having to take more time off work, probably to sit in the waiting room for another 3/4 hour only to be told they will have to operate. I feel there could be more organisation where appointments are concerned as there seemed to be quite a few people who had to wait for a long time. Also the new system where you are given a number is very impersonal and makes you feel as if your in Argos waiting to collect your purchase. Not a good decision in my opinion.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff