Whinney Heys Road, Blackpool, England, FY3 8NR
Always a good experience. The only thing I would say is there's always a long wait from discharge to receiving medication from the pharmacy and could wait up to three hours.
My Feedback is regarding my Elder Brother who attended Cardiac Investigation Unit for a 24 hours heart monitor. Everything was great apart from the Technician who fit tied the monitor. A young girl named Amy explained what she was going to do. She told us that she was studying at the university and was a bit tired. The issue there was the communication, which was appalling. She wouldn’t listen to my brother and was cutting him off each time he was saying somethin, he was trying to explain his symptoms and she took over the explaination , which we both found very rude. The information provided was very poor, as cardiology nurse , I could easily tell the Tech didn’t have a slight clue of my brother's ailment. She was patronising, which was worse than her lack of communication skills. She had her mobile phone in her hand whilst my brother was getting himself ready, and we found it highly unprofessional. We both will appreciate if this tech Amy will be asked to learn to communicate better and let the patient finish what they are trying to say before she jumps down their throats. I am really offended and I feel this feedback will not be fair on the rest of the department, and our previous experiences with this department have always been great. My apologies for negative feedback but this is just one person and it can affect the whole team
My experiences in the Cardiology Department during the past four years have given me the utmost respect for the staff there in particular and for the NHS in general. Despite the fact that I am always early for an appointment, the check in procedure is quick and the weight, ECG and BP checks follow very swiftly. I have never waited more than five or ten minutes for the rest of my consultation. I have been treated with professionalism, kindness and compassion during a very difficult and emotional period of my life. I had an ablation procedure last July, performed by Dr Chalil and his team and my care before, during and after this procedure has been second to none. At all times I have felt valued as a human being and I cannot thank everyone enough for their care, kindness and good humour at all times. I am very happy for my name to be known. Linda Lunn
THIS WAS MY FIRST EXPERIENCE OF SURGERY AS AN IN-PATIENT. iT WAS AN EXTREMELY POSITIVE EXPERIENCE. I HAD EVERY CONFIDENCE IN MY CONSULTANT MR. M.N. BITTAR [CARDIOTHORACIC SURGEON] AND HIS TEAM AND WOULD RECOMMEND THE HOSPITAL WITHOUT RESERVATION.