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Victoria Hospital
2016-12-14
Person
5
5
0
Written by a patient
Written by a patient 14th December 2016
I was very impressed by the staff and facilities at Victoria Hospital. In particular the cardiac nurses were wonderful and did a great deal to relieve my anxiety. Support staff were friendly and helpful. The anaesthetist was very pleasant and re-assuring and post op care was first rate. Visiting was flexible and staff had empathy with how patients and relatives felt, giving clear and appropriate information. Telephone contact with the ward was excellent which reduced the worries of the family. The ambience of the hospital entrance was calming and the shops, cafe etc, allowed visitors to buy both treats and necessities! Not least, parking is fantastic and this reduces stress. Overall I had a very good experience!
22nd December 2016
Response from Victoria Hospital
Thank you for taking the time to leave feedback on your recent care and treatment here at Blackpool Victoria Hospital. I'm so pleased to hear that the staff were so friendly and helpful, and that you had such a positive experience whilst accessing our services. I will be sure to share your kind words with all of the teams involved in your care and treatment. With best wishes for the future, Andrew Heath Lead in Patient Experience and Engagement