Veincentre Stoke 2013-11-15 Person 5 5 0

I highly recommend this clinic, the staff are fantastic, from the moment you walk through the door you feel relaxed. The waiting area is calm and relaxing and they even rung me when I was on my way to enquire if I would like a drink on arrival. The moment we walked in my husband and I were handed hot drinks and then sat in the reception area which has big leather couches with magazines and newspapers on the tables. When we returned for my follow up appointment we were greeted like friends and Kim the receptionist again had drinks ready for us. I witnessed a nervous patient waiting and can not believe the time and patience the staff put into reassuring him but at the same time explaining it was his decision, This patient went ahead with the treatment and when he came out he was like a different person again staff sat talking to him and answering the same questions several times. I have used several private clinics through BUPA and always been treated very well but this clinic and the staff surpass any previous experiences I have had.