Veincentre Cardiff 2023-10-22 Person 3 5 0

Had Evla treatment which went fine. My concern was there were still visible veins on my calf when I went to the follow up for foam injections. I showed my calf veins to the nurse and doctor said it could take up to 12 months to heal completely. So injections were made into my quad? (Where no visible or troubled veins were) 12 months later I call head office and say the veins on my calf are exactly the same and nothing happened. To then be told sometimes it doesn’t work first time around (because the injections were injected in my quad and not my calf maybe?) and also asked why haven’t you called sooner? It’s been 12 months! thats what the doctors and nurse said that’s how long it can take. To then be told by head office that’s incorrect and that it shouldn’t take 12 months to heal, it should only take 6 weeks. So either the doctors were lying or head office was. So I book in for further foam treatment and this time the foam injections were injected directly into the calf where the visible veins were. Now having this done by a different doctor and the same area I thought it should have been, made me question shouldn’t this have been done first time around and after actually researching myself, the injections should have been treated my calf first time around. I have complained about a refund for the follow up treatment for approximately 2 months back and for phone calls / not contacting me back for weeks/ forgetting about my complaint! I have know received an email stating that no refund will be issued. Thank you vein centre