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Written by a patient
19th March 2016


Too many agency staff, HCA staff undertaking registered nurse roles (eg clinical monitoring of patients), poor acute pain control offered post operatively. Agency staff working full of flu - coughing and sneezing all over patients - didn't seam to care either! Ward dirty and run down, fabric of walls & ceilings decaying (neurosurgery ward). Splatters noted on ceilings (what else do you have to stare at for 48 hours post spinal surgery!) - these could have been coffee, rust or even dried blood! Not enough beds. Clinical confidentiallty poor in cramped and unsuitable environment. I was kept in recovery for 3 hours waiting for ward space, post elective procedure - then sent to a different ward, not used to nursing a patient with this surgery = result was a weekend of hell! Everywhere was noisy, can here everything about other patients. Operation cancelled twice, the last one with no notice!

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff