University Hospital of North Tees 2013-07-30 Person 1 5 0

Some A&E staff are deliberately provocative to you when you question aspects of your care. On occassion they fail to prioritise waiting patients. Some medical staff are unreceptive to carer/patient explanations of their health condition and respond very negatively to written input FROM THEIR OWN COLLEAGUES! Little actual CARE is in evidence. The nursing standards on wards can be appalling with a patient in severe pain being ignored. Nurses talking between themselves about relatives and patients in negative terms. Staff failing to provide simple pain relief on a prescribed timely basis. The Hospital pays lip service to standards but fails to answer specific written complaints. I would describe it as a dreadful Organisation except for the fact that it has no recognisable management and therefore doesnt qualify as an Organisation at all !!