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University Hospital Coventry
2017-07-25
Person
4
5
0
Written by a carer
Written by a carer 25th July 2017
The clinical staff were all good.
2 car park machines were out of order and the 3rd was not taking cards. This caused delay and frustration especially with a small child.
Main X-ray reception needs better signing to avoid inappropriately accessing clinical areas especially with a child.
It is good that there is a dedicated paediatric A/E dept and clinic but a dedicated paediatric theatre could avoid paediatric admissions overnight for simple manipulation of a displaced fracture. This would be preferable for the family and use less resources.
Electronic records should mean one does not have to give the same information 4 times.
Discharge information should contain follow up advice such as going to X-ray before clinic and that the request form is electronic. Non clinical reception staff should know this or at least be able to understand what is on the discharge summary.
I mean this to be taken constructively