University College Hospital 2020-07-20 Person 5 5 0

I felt supported regarding appointments. When I was unavoidably a little late for an appointment I was reassured that it was okay and that I would not lose the appointment. The standard of cleanliness was impressive and the entrances to the hospital were always manned by friendly staff ensuring that the sanitisers were used on entrance, though there was no invitation to use the sanitisers on leaving the hospital. I think that would be an improvement, condisering that I was going home by taxi, and others would be going elsewhere too and taking with them whatever they got from touching the furniture in the more public areas around the entrances to the hospital. I like that the hospital floors and wall furniture were always clean and that the floors were NOT highly polished. If they had been it would pose a risk to patients like myself who are amputees. I am a lower limb amputee and was on crutches, so it was vital that I felt safe walking down those corridors! Good that the toilets have been made accessible and I was able to use one a few times. The staff at all levels were helpful, respectful and friendly and knew what they were doing and who I was. Overall I am very happy with my experience of UCLH.I have been seen/treated at two different buildings at this hospital and it is clear to me that they provide the best possible care at every level.