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Ulster Independent Clinic 2022-11-29 Person 1 5 0

The switchboard couldn't give me the head of complaints' contact details, the Accountancy department couldn't either. I was given an "info@" email address to make a very serious complaint. This Hospital has major issues with staff in the booking team being abrupt and quite frankly, very rude. This has been my experience over several years of making calls to compare Hospital waiting times. I might add the Kings Bridge Hospital staff are excellent and explain the process very well. My main concern is regarding billing as a fully Insured patient. I had an ongoing issue with a bill that my Insurer queried with the Clinic, the clinic sent the bill to me asking for payment, which I assumed was a copy form reference only. Other letters cane and I phoned up the Ulster, spoke to Lynne in accounts and explained I do not pay and was advised by my Insurer to have her contact them. My Insurance company told me not to pay it and they took care of the bill. I was lettered today by a third party debt collecting agency almost 6 weeks later with a threat of legal action! I've been through the company registers details and found the company Secretary and some Clinic Directors to lodge my complaint with. I will never use this clinic again. I kept thinking of someone elderly and frail being sent a letter such as I received, from a debt collector. Really ugly business practice. How absurd to bill the patient who is fully insured? Bad business practice as stated by my Insurer, who I will also pass my complaint on to because other Patients should know they will be dealt with in this way. Every Hospital has agreed rates with the Insurer, for every Consultant and for every type of procedure and the hospital need to explain why, if the amount they demand is not consistent with their mutual agreement. My Emails went unanswered too. Just a horrible experience all round. One I could never have forseen. Il go elsewhere and never return here.