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Written by a family member
28th April 2023


Roman enjoyed his respite stay at Brian House last week. Mum was unhappy to be asked to provide up to date medication label shortly prior the admission. It was explained to her this was needed for transcribing and to ensure the correct medicaion dose was administered.

Suggested improvements
Mum feels she is not as close to staff as previously, the personal relationship is not the same. Management are happy that staff are conducting themselves within their boundaries.

Dignity/Respect
Involvement
Information
Caring
Trust
Support Staff
Experience