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Townlands Hospital 2024-04-19 Person 3 5 0

My rang 111 and were directed to Townlands Hospital minor injuries as Brants Bridge were full. We had not visited there before. The hospital and parking were smart and efficient and reception was helpful. The waiting time was good for a Sunday evening at 7.45pm - we were the only people in the waiting room - and it was open until 9pm.

We saw Dee who was very nice but i do not think she was a registered nurse - she did not explain her job title. I glanced at the badge on the way out and saw Nurse Associate - i am not sure about what that role is - and when i have googled it it says band 4 role which is not a registered nurse. My daughter had cut her knee badly and she needed a stitch - she had hit a blood vessel and it was bleeding through the dressing. Dee was very nice and put my daughter at ease - but we feel Dee should have got a 2nd opinion - especially if she is not a trained nurse - and we believe my daughter should have had a stitch and not steri strips and a reinforced dressing. A week later the following weekend we ended up in Brants Bridge - where we had originally wanted to go - and my daughter still had an open wound congealed blood on it - and it was still an open cut and my daughter was feeling unwell. She had a temperature and the nurse - 30 years qualified nurse at BB - advise my daughter had an infection and that she would have given her gas and air and a stitch. My daughter is now on antibiotics 4 X a day and has had to miss 2 weeks of play and activity - her knee still looks very unsightly and we have been advised she will have a scar now - i do have phots if needed. Please can you respond to my query about what a nurse associate is - why my daughter did not have a 2nd opinion about her knee injury and why did not have a stitch as we had suggested we felt she needed this - thank you.