Reviews
Reviews
I felt safe and cared for.
1. Activities.
2. Food - Kath is a brilliant cook.
3. I felt safe and learnt coping skills and distraction techniques.
Terrible. Would not recommend sending your child here. Staff were incredibly disrespectful, unprofessional and just unhelpful. Here are just some of the comments that have been made towards myself or other patients by certain staff members.
- “if someone saw you walking down the street they wouldn’t think you were anorexic”
- “you can skip some meals and snacks”
- “stop being silly”
- “there’s thin, skinny then there’s anorexic. You don’t want to be anorexic do you?”
- “that’s ridiculous” (after not completing a meal because it was difficult)
I’m appalled with the treatment myself and other patients have received. It is completely unprofessional. Another patient was taken into the clinic with me to have our bloods taken at the same time, the other patient probably found that incredibly uncomfortable. I know I certainly did, I agreed to do it anyway because I didn’t want the doctors to be rude to me if I didn’t do it. I was self harming but staff failed to stop this and didn’t even notice it, even when my parents brought it up they did not seem to care at all and brushed it off. They also told me that I could skip some meals and snacks which is awful considering I have a history of an eating disorder. I was not supervised during mealtimes and hid a lot of food in my pockets and threw it down the drain which nobody noticed again, they truly did not seem to be bothered about my care. I’ve also witnessed staff just leaving a patient that was screaming, kicking the door and was harming herself. It seems like they couldn’t be bothered with the patient and that is just downright unprofessional. They left my room unlocked after and during meals in which time I would use disordered behaviour and/or self harm which staff again failed to notice or help me with. I had brought in sharp metals with me which staff failed to notice/confiscate and I had them with me during my whole admission. There is so much more that I could say but it would take me an incredibly long time to write it. I am currently in the midst of speaking with CQC and the CAMHS participation team to try and get these issues resolved and make sure that this doesn’t happen to anyone else.
This place has done absolutely nothing to help me and the treatment here is just non-existent and unhelpful. I hope that it can see the mistakes and better the care. I’m sorry to anyone else that’s experienced this and I hope that these issues get resolved.
Thank you feedback, we really sorry this was your experience and would like to offer our sincere apologies. Your feedback will be shared with the staff team to enable us to make improvements to our service.
Everything was perfect, nothing to change.