Reviews
Reviews
I could recognise that the staff had sids best interest at heart.
Absolutely not.
Staff made it feel a lot less daunting and scary. And were really friendly by playing games and talking during meal support.
Staff were supportive and listened.
No.
Very good psychology and family therapy services. Friendly and supportive staff. Gave our daughter the time and space to recover.
Thank you for raising your concerns and I am sorry to hear this. Parents/Carers are now invited to attend weekly Ward Round where updates are provided and shared. At times when the ward is busy and staff are supporting young people there may be a delay in providing parents /carers with updates on incidents. Staff have been reminded to ensure parents/carers are informed of incidents in a timely manner and as soon as it is possible & safe to do so.
Thank you for your positive feedback. However, I am concerned and sorry to hear that we did not always keep you in the loop. This is so important. I have passed your comments to the service manager for action. Best wishes, Hugh Jones, Patient experience Manager
Child treated with dignity and respect by most staff. Care from some staff not good, but treatment good. 50% of staff did not treat our daughter well.
Thank you for raising your concerns and I am sorry to hear this as this is not what we expect of staff. This will be raised with our team and through supervision of what is expected of staff.
I am really sorry about this. All staff should treat your daughter with dignity and respect. I have passed your review to the manager for action. Best wishes, Hugh Jones, patient Experience manager.
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Fabulous team that work together and produce a coordinated approach.
What is good that our daughter is able to be heard and learn new skills.
Thank you for raising this. We do recognise that at times young people can learn negative skills form other patients so staff do try and ensure that alternative coping skills & strategies are provided and facilitated with them so they have more appropriate means of engaging.
Thank you for your feedback. I am concerned about your comment about learning negative skills and have passed this to the manager to discuss with staff. Best wishes, Hugh Jones, Patient Experience Manager