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The Sett

Princes Marina Hospital, Upton, Northampton, NN5 6UH
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4.5 | 597 reviews

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Review

 

Staff made it feel a lot less daunting and scary. And were really friendly by playing games and talking during meal support.

Suggested improvements
  • A better explanation of somethings that are going on (eg bedroom bathrooms automatically looking weigh in the morning meals choices).

12th March 2023

Absolutely not.

Suggested improvements
  • Meh.

12th March 2023

No.

Suggested improvements
  • No.

12th March 2023

I could recognise that the staff had sids best interest at heart.

Suggested improvements
  • Nothing apart from different food options to save me buying takeaways.

12th March 2023 | Review of CAMHS Inpatients - The Sett, written by parent

Staff were supportive and listened.

Suggested improvements

12th March 2023 | Review of CAMHS Inpatients - The Sett, written by parent

Very good psychology and family therapy services. Friendly and supportive staff. Gave our daughter the time and space to recover.

Suggested improvements
  • Sometimes felt left out of the loop- not contacted when incidents occurred or when rules over leave changed, so communication could improve.
Response from the doctor - Thank you for raising your concerns and I am sorry to hear this. Parents/Carers are now invited to attend weekly Ward Round where updates are provided and shared. At times when the ward is busy and staff are supporting young people there may be a delay in providing parents /carers with updates on incidents. Staff have been reminded to ensure parents/carers are informed of incidents in a timely manner and as soon as it is possible & safe to do so.

20th July 2022 | Review of CAMHS Inpatients - The Sett, written by family

Child treated with dignity and respect by most staff. Care from some staff not good, but treatment good. 50% of staff did not treat our daughter well.

Suggested improvements
  • --
Response from the doctor - Thank you for raising your concerns and I am sorry to hear this as this is not what we expect of staff. This will be raised with our team and through supervision of what is expected of staff.

20th July 2022 | Review of CAMHS Inpatients - The Sett, written by family

-

Suggested improvements
  • -

20th July 2022 | Review of CAMHS Inpatients - The Sett, written by family

Fabulous team that work together and produce a coordinated approach.

Suggested improvements
  • -

20th July 2022 | Review of CAMHS Inpatients - The Sett, written by family

What is good that our daughter is able to be heard and learn new skills.

Suggested improvements
  • I think the difficult part is when kids learn negative skills from other patients.
Response from the doctor - Thank you for raising this. We do recognise that at times young people can learn negative skills form other patients so staff do try and ensure that alternative coping skills & strategies are provided and facilitated with them so they have more appropriate means of engaging.

20th July 2022 | Review of CAMHS Inpatients - The Sett, written by family

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