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The Sett
2022-07-20
Person
5
5
0
20th July 2022
Communication issues when she first arrived. Raised our concerns with management and resolved immediately. You have some excellent staff working here.
Suggested improvements
Communication issues at start.
25th July 2022
Response from The Sett
Thank you for the positive feedback. I am sorry about the communication issues at the start, but it seems that we were able to resolve them. Best wishes, Hugh Jones, Patient Experience Manager
2nd November 2022
Response from The Sett
Thank you for raising your concerns .Following a meeting with the Ward Matron an agreement was put in place for parents to receive a weekly telephone call on a specified day regarding updates & communication.