Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
The Royal Marsden Hospital (Sutton)
2018-01-25
Person
5
5
0
Review of Outpatients Department Sutton
written by a patient
25th January 2018
I am always so impressed with the care and professionalism I receive at the Royal Marsden. Incredible nurses and doctors always make me feel at ease and relaxed. In particular I would like to mention Dr Alexander she is an incredible Dr with a wonderful bedside.
The Royal Marsden Hospital (Sutton)
2018-01-25
Person
4
5
0
Review of Medical Day Unit (Sutton)
written by a patient
25th January 2018
I am very happy with the service I received the MDU. Generally the wait to be seen is not very long and when it is it's because the staff are very busy. My impression is that everyone here does their best to provide an excellent service.
The Royal Marsden Hospital (Sutton)
2018-01-25
Person
5
5
0
Review of Oak Day Unit
written by a patient
25th January 2018
The staff on Oak ward make my experience very comfortable. Staff are compassionate, well informed and a family feel environment. The staff also try to accommodate small transfer to other services. I am also informed well in advance of appointment outstanding service!
The Royal Marsden Hospital (Sutton)
2018-01-25
Person
4
5
0
Review of Kennaway Ward
written by a patient
25th January 2018
Very efficient and friendly staff good movement between staff and facilities.
The Royal Marsden Hospital (Sutton)
2018-01-25
Person
4
5
0
Review of Medical Day Unit (Sutton)
written by a patient
25th January 2018
The Royal Marsden Hospital (Sutton)
2018-01-23
Person
4
5
0
Review of Rapid Diagnostic and Assessment Centre Sutton
written by a patient
23rd January 2018
I appreciate the courteous and helpful manner of all the staff I have had contact with. Since having been diagnosed I have my good and not so good days, and upon attending the Stanley Cohen Rapid Diagnostic and Assessment Centre I am greeted by understanding and kind staff which puts one at ease bearing in mind what one is going through. I am unsure of what is going to happen, but I am confident with the service of RMH. The secret is to remain strong and positive.
The Royal Marsden Hospital (Sutton)
2018-01-15
Person
4
5
0
Review of Outpatients Department Sutton
written by a patient
15th January 2018
Very prompt and informative interview.
The Royal Marsden Hospital (Sutton)
2018-01-12
Person
4
5
0
Review of Medical Day Unit (Sutton)
written by a patient
12th January 2018
This was my fourth cycle of chemotherapy in the Medical Day Unit and each time I go, I am grateful that I am being treated by The Marsden. This appointment was the first time my portacath was going to be accessed to administer chemotherapy. I am not good about needles, especially in new parts of my body, and by the time I arrived I was pretty anxious. Susan (staff nurse) and Lissa (sister) were phenomenal. They could not have been more patient, kind, skilled and supportive. It took two attempts, but their utter professionalism and understanding made it possible. What they did for an anxious woman, at the end of their busy day, was transformative and made a process that is tough, so much better. 'Thank you' seems insufficient.
I would like to be able to offer constructive suggestions for improvement, but I really don't have any. Everyone whom I have met along the way has been exemplary - from the Receptionists who welcome me to the hostesses offering refreshments to the wonderful nurse learning about IV access who held my hand a few weeks ago during cannula insertion in my arm to the cleaners who make sure every patient sits in a clean and welcoming environment and, of course, to all the nurses who have managed to administer treatment through arms and now a port despite my obvious anxiety.
This is a special team and they deserve every inch of recognition for the difference they make, individually and collectively.
The Royal Marsden Hospital (Sutton)
2018-01-08
Person
4
5
0
Written by a carer
Written by a carer 8th January 2018
Staff very experienced and attentive, and strike the perfect balance between being informative but still approachable, friendly and good-humoured. Would be good if there were concessions on parking costs for adults receiving chemotherapy though!
The Royal Marsden Hospital (Sutton)
2018-01-07
Person
4
5
0
Review of Clinical Assessment Unit (Sutton)
written by
7th January 2018
I was daily the carer to my sister. Very difficult to answer this question.