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Written by a patient
19th August 2020


From the first moment I attended the Royal Marsden at Sutton I was treated with an enormous amount of kindness and understanding. Nothing was too much trouble, even when I found myself lost on the stairs someone was always around willing to help or answer questions. The staff quite rightly are very proud of their hospital and it shows. The attention to detail was excellent; trying to organise tests to co-ordinate with consultant appointments and cramming all these into a short seven day period was amazing. On the day of my operation I felt reassured that everything was under control and I was in safe hands. The nursing and theatre staff were most attentive, and whoever thought of a heated operating table and wrapping me in a warm blanket certainly knew how to put me at ease. My concern about my unpredictable blood pressure was quickly dispersed and all went well. On my return to the ward I was greeted with a welcoming smile from our lovely nurse who, when I left, ensured I did not carry my bag to the car park. Considering the current strain on the medical profession and all they have had to cope with, the care they provided was second to none and there was nothing that could have been improved upon. Thank you so much to all involved at Sutton.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Call bell
Meals
Worries-concerns
Pain Control