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Written by a patient
13th November 2018


I loved my care in the oak ward, I’ve been there for 5 years but now they moved me to medical day unit and they are good but sometimes the nurses are a bit tough when they talk ; the nurse last time was telling me that we suffer when we don’t find the veins and made me feel I’m a nuisance ; they booked me in for picc insertion but I canceled it later because when I was at the oak ward they never complained even when they couldn’t find the veins I felt I was forced to be booked in that appointment because the nurse was agitated she couldn’t find the vein In oak ward they kept doing it but never complained

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Call bell
Meals
Worries-concerns
Pain Control