Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
The Royal Marsden Hospital (Chelsea)
2019-03-04
Person
5
5
0
Review of Burdett Coutts
written by a patient
4th March 2019
All the staff, with no exceptions, were as perfect as they could have been in every aspect. They displayed humour, care, enormous knowledge, and patience., beyond all expectations. I was also struck by the dedication and knowledge of Ellis and the other student nurse - such was their intense professionalism that only their introduction and uniform gave away their student position. Surely they deserve a bursary.
My only negative point is that the food was singularly unpleasant and was not conducive to a good recovery. I don't expect special food, and I fully understand that it has to be to a low cost, but other hospitals food has always been fine.
The Royal Marsden Hospital (Chelsea)
2019-02-28
Person
5
5
0
Review of Outpatients department Chelsea
written by a patient
28th February 2019
Over a number of years I have been treated with nothing but the utmost respect, and kindness.
The Royal Marsden Hospital (Chelsea)
2019-02-28
Person
4
5
0
Review of Clinical Assessment Unit
written by a patient
28th February 2019
Due to my wound taking longer than expected to heal I had 3 day long visits to the CAU. All, and I mean all the staff I came in contact with were both highly professional and very caring. While they were very busy they never seemed flustered or too busy to answer your questions. A constructive suggestion is that the waiting area is far too small and while space is always in short supply I'm sure a rearrangement would provide a better experience.
On 2 of my day visits I was under the care of Constantin Popescu and on both occasions he was very attentive, spent time in explaining the procedures and I felt very safe in his care. My sincere thanks to Constantin.
The Royal Marsden Hospital (Chelsea)
2019-02-27
Person
5
5
0
Review of Ellis Ward
written by a patient
27th February 2019
No improvement is needed it is a fantastic ward. Each team of nurses has looked after me with great care and nothing was too much trouble for them A gem of a team.
The Royal Marsden Hospital (Chelsea)
2019-02-27
Person
5
5
0
Review of Surgical Unit
written by a patient
27th February 2019
Very caring and professional. Checked I understood everything and whether I had any questions. Felt very well looked after.
The Royal Marsden Hospital (Chelsea)
2019-02-27
Person
4
5
0
Review of Surgical Unit
written by a patient
27th February 2019
This has been my third time at this hospital. I can't go as far as to say 'I'm looking forward to surgery' but it definitely makes a huge difference to feel cared for at such a high standard. These are the things that I appreciate:
Smiley faces. All the staff seems to be happy working here, and it transpires.
Clean spaces. Regardless to where I look, calling included, the space looks Immaculate, which makes the patient feel safe.
Privacy/dignity, personal space is very much respected. What would be improved? I've said it before, it feels a bit inconsistent at that the NHS pays out much attention to the diet. Cancer patients are well aware of the impact that nutrition has on our bodies.
The Royal Marsden Hospital (Chelsea)
2019-02-27
Person
5
5
0
Review of Surgical Unit
written by a patient
27th February 2019
Thoughtful friendly. Attention and detail of care.
The Royal Marsden Hospital (Chelsea)
2019-02-27
Person
5
5
0
Review of Ellis Ward
written by a patient
27th February 2019
Attentive nurses. Handover excellent. Great communication among all nurses. Exceptional bedside manner. Nothing missing i my car. Thoughtful and could pre-empt safety risks ie asked me to shower before taking morning dose of cardiac meds. Was aware low blood pressure all through night and effects of anesthetic to BP. When I needed advice from the Dr on an unusual request, even though the dr had left the ward, "my" nurse promptly called to get an answer.
The Royal Marsden Hospital (Chelsea)
2019-02-27
Person
4
5
0
Review of Wilson Ward
written by a patient
27th February 2019
The kindness and understanding of staff.
The Royal Marsden Hospital (Chelsea)
2019-02-27
Person
4
5
0
Review of Wilson Ward
written by a patient
27th February 2019
-Very pleasant staff.
-Ward was cold and too light at night.
-TV sound not working properly.