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The Royal Marsden Hospital (Chelsea)
2021-03-02
Person
5
5
0
2nd March 2021
The care given by the consultant radiologist and his colleague together with the nurses in that department assisting with the biopsy and the nurse on the ward who kept obs on me post the biopsy were brilliant both in physical care, explanations and empathy. I was particularly impressed with the fact that the biopsy was totally pain free when undertaken.
Whilst I have given 5 stars throughout, I did not need any help with the sandwich and coffee provided on the ward but I was impressed with the care taken by Jes, the nurse on the ward who was delightful, calm and efficient and it was great to have the food and coffee come on a tray with milk, etc. I have not been used to such in other hospitals in the past.
I have always been impressed with the cleanliness of the Royal Marsden in both sites and that there are lots of toilets which is a change from the old style hospitals!
I should also mention the staff on Reception at Fulham Road today, 4 March 2021 who were welcoming which was great because I had telephoned to say I would be about 15/20 minutes late as my driver was stuck in unexpected traffic jams near the bridge.
Suggested improvements
I wouldn’t change anything!