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26th March 2021


The professionalism and kindness shown by ALL Royal Marsden staff was much more than I had expected, even from such a renowned institution. From the persons at the main entrance, through the nurses, radiographers and doctors, everyone went out of their way to make my well-being their number one priority. They were always cheerful and helpful, explaining every stage of my visit to the Marsden and about my treatment. This was repeated by the persons I met while in the waiting areas. Examples are the radiographer who offered to bring me my medicine from the pharmacy so that I could rest and the doctor who came down to reassure me when I spoke to the nurses about some concerns. In summary my experience of the Royal Marsden merits 11 out of 10. Thankyou all.

Suggested improvements
You've done it all so many times before - I can't imagine what would have made my experience better.

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Call bell
Meals
Rating not given.
Worries-concerns
Pain Control