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The Royal Marsden Hospital (Chelsea)
2020-11-30
Person
5
5
0
Written by a patient
Written by a patient 30th November 2020
Excellent service from all concerned. Not only were the Radiographers first rate throughout but were equally supported in providing a personalized caring environment by (amongst others) Henry and the volunteer staff COVID checking at the Main Entrance, Deborah and other staff on Reception and the ever willing and available Vina and the nursing team. I appreciated that everyone engaged with both eye contact and asking how I was feeling. Even remembering our past corridor conversations (e.g. my grandchildren, 11+ wine tasting or Welsh rugby support) All these extra-curricula conversations help reinforce you are providing treatment to the person and not just the ailment. Follow up has also been first class e.g. consultation, extra tests and scans when an issue of concern from the normal run of treatment presented itself.
Suggested improvements
Nothing