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The Royal London Hospital 2014-06-24 Person 2 5 0

I am writing this review about Ward 3D mainly, my husband spent from about 3am to the following evening at 5pm. He was moved there from A&E, where we spent most of the day in the wrong section due to an error in booking in, as his bed on ward 13C (vascular) went to a patient in more urgent need. Having been told just hours before moving there he was given the news that he was to lose 2 toes the following day and would be fasting until a slot on the urgent list for ops became free. He is a renal patient on dialysis with a serious heart condition and an insulin dependant diabetic. He was put in a side ward and apart from having his b/p and temp done in the morning was left in the room with the door and blinds closed until someone came in at about mid-day. At 9am ish he asked to have his blood glucose checked as he was wearing a monitor and all instructions were in his notes from the night before but was ignored, he asked again when his for was opened and wasn't even acknowledged. When I came in to visit just after 2pm he was very distressed and needed to go yo the toilet, both the call bell and bottle were out of reach as was shoe and crutch which he canon get about without. I helped him and hot him back into bed (I am disabled). I went to the desk and stood, saying excuse me on a couple of occasions when the staff nurse came off the phone but was ignored, I wad asked by a young girl who I think was a trainee what I wanted and let her know I was waiting to speak to a nurse as at this stage we were very concerned that he was fasting for nearly 20 hours and had no insulin and glucose was not checked. When eventually I managed to speak to a rather rude, dismissive nurse who said she wanted to go on her break