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Written by a patient
29th March 2020


I have been in the position to be in Whitechapel RLH many times as a patient and have never had much of a wrong word to say about any of it. The only downsides are that when you have more than one thing needing investigating, you can flip flop between the specialist departments quicker than you can keep up, and sometimes the team members are a little 'too many cooks'. The great thing is that your main specialist puts you at ease and I've never had a problem with that in Whitechapel. They have a great bedside manner and are keen to be sure the patient understands what is happening to them and why they are making certain decisions. I have only once or twice encountered a staff member who is clearly having a bad day and seems unable to swallow it, 99% of the time the nurses who deal with you on a personal basis day to day are kind, chatty, respectful and want to help. I admire their sunny side up personalities and patience when certain patients are convinced they are the only person that should receive attention. In particular, as this is where my most recent stays have been, I would love to thank the doctors, nurses and staff of Ward 10e, who go above and beyond daily. My biggest gripe with this hospital is definitely the food. It is appalling, I am not exaggerating. When you are ill you tend not to be hungry so unless you are required to consume a certain amount for medical reasons, you can decide if you can face it or not after your first bite. This hospital has saved my life several times over. Well technically the staff did. I worry about the strain that Covid-19 has put on the staff but they will cope because they are amazing, resilient and good people. God bless every one of them.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff