The Royal London Hospital 2015-03-03 Person 5 5 0

I had a cervical spinal procedure at the Day Care unit on the 3rd Floor - Central Tower of the Royal London Hospital and I would like to thank every single one of the staff for their kindness, diligence and professionalism during my stay. Although there was a wait due to short staffing problems, I was kept informed and really looked after. I noticed that the staff really worked as a team; there was a real sense of camaraderie, and this helped me to feel relaxed. Obviously neck injections aren't the first choice of activity for one's day out, but the procedure was made as good as it could be. Mr. Serge Nikolic carefully explained everything in a clear manner and answered all my questions (I think I over-researched on the Internet which meant there were a few!). He is a first class doctor who I really trust. All the staff in the recovery ward were considerate and understanding, but I do remember one special nurse called Caroline who really shine in her caring attitude and patience. My experience could not have been more favourable and these people need to be recognised more.