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Written by a NHS patient
10th June 2022


I was referred by my GP in the 8th week of pregnancy. However, no one contacted me for my midwife appointment and the first-trimester scan for more than 4 weeks. Both my GP and I have been trying to chase the unit for an urgent appointment. It's impossible to get through all day (not even a dial tone!!). Someone finally called me on my 12w 4 days for my midwife scan. I asked for an urgent nuchal scan as I almost missed the critical period to do this. But no luck! They booked me a date on short notice, and it's impossible to speak to anyone via phone/email when I need to change my appointment. I decided to go to another NHS Trust outside of the borough. Their lack of response and respect for pregnant women make me doubt women and their babies are being looked after in their care.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Rating not given.
Staff
Safe