The Royal London Hospital 2017-05-25 Person 2 5 0

waited a year on the waiting list for an appointment with Professor Aziz which was then subsequently cancelled so was then elated when I phoned and there was a cancellation the next day! I then arrived, which involved an hour on the trains and tubes in rush hour with a long-standing medical condition. All of this to then find that even though I was the first appointment of the day at 9am they were already behind! I then waited almost an hour past my appointment time to be seen. The doctor I did see was very helpful and involved me in decision making he also explained things in finite detail even though he was running behind which I greatly appreciated. The doctor stated he would dictate my letter that evening as he sympathised with my chronic pain that has been attempted to be treated over five years. The letter has still not arrived a month and a half later so neither I nor my GP have a copy so I can not receive my referral to a pain specialist or start the new medication. This setback was not only irritating it also means that I have to wait until I receive my letter to go on another 3 month waiting list for the pain clinic so the delay in the sending of my letter has caused a significant delay to my treatment. I have tried contacting the hospital on numerous occasions the switchboard staff are not always helpful and always direct me to gastroenterology as they state no one else can help me there are no email addresses for departments like there are in my local NHS trust and I have rung gastro 25 times and have not once been answered just left ringing for as long as I can stand to wait with no answering machine. I am extremely disappointed with this hospital as I was excited to be treated here and finally have some ease to my pain but yet again it was an NHS disappointment.