The Queen Elizabeth University Hospital Glasgow 2019-04-17 Person 1 5 0

I was at the A&E last week and was treated with zero respect by every member of the staff I encountered. Had very severe pain in my back, sides and lower abdomen (which I now know is due to a severe kidney infection, thanks to a different doctor). The nurse did not even let me finish explaining, told me off for seeking emergency care when this has been going on for several hours and so is clearly not an emergency (?). She was very dismissive of anything I told her, took my vitals and sent me back out. I was so shaken up by this I had a panic attack and did not stop crying for the next two hours (partially because of the pain, which was made worse by crying). The doctor was essentially the same, very set on my condition being caused by a chest issue, sent me for an x-ray and gave me ibuprofen when I came back (I am allergic to ibuprofen. I told this both to the nurse and to the doctor). Neither one of them let me fully describe my symptoms or showed any sympathy to a patient who was clearly in distress. I was honestly shaken up for days, not to mention in severe pain. Turns out all they had to do was listen to me and look at a urine sample because several days later that's how a doctor came to diagnose me with a kidney infection.