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Written by a patient
11th November 2020


I was on coll ward and the abuse I suffered there at the hands of the staff has left me with more trauma than what I'd originally had! I was already vulnerable being 400miles away from home. They cared not for the patients but for the "Banter" amongst themselves. Complaints procedures were not followed correctly and if we complained about a certain staff member they were told who complained and exactly what was said. We were cornered several times by staff telling us "If you have a problem come and say it to my face rather than bitching about it or go and make a complaint" which I found very intimidating and unprofessional. Complaints didn't ever go anywhere. The ward manager didn't seem to care less. Community meetings were supposed to be suggestions and questions raised by patients but eventually turned into meetings that we all would dread because if it was a certain side of the shift we all knew the meeting would just be them shouting at us. At one point I finally had, had enough so I took my complaint high up. I was then moved and banned from my own ward just to be moved back to my ward days later not being allowed to talk to any staff member. In the end I'd suffered enough. I begged for overnight feeds on top of my meal plan so that I could finally reach my target bmi and get the hell out of there! I would not advise that place to anyone! I still have nightmares, I'm still tormented by some of the things that I overheard and witnessed and feeling so helpless that I forced my way out. Completely the wrong move because I'm now so scared to eat a single thing, far more scared than I ever was before Glasgow. I'm now back to a liquid diet and wasted months of my life in a unit that truly broke me! I was called a bag of bones by a staff member when I first got admitted. I was also accused of using behaviours that were found to be false anyway but the accusation sent me so far backwards that I lost a large amount of weight very quickly and was placed back on the NG feeds. We got the full brunt of lockdown. They had no compassion to the fact that most of us were not even from Glasgow and had actually come from England. They'd sit at the nurses station and bitch about patients. They'd bitch about patients whilst on one to one support. It was just a joke and not a workplace more of a playground. Some staff members were exceptionally good with me and saw the suffering that not just myself but other patients went through and helped as much as she could but, at the same time was too scared to act on what she was witnessing due to fear of losing her job. Staff do not receive enough training surrounding eating disorders and its almost like they think it's something that us patients enjoy. We did not choose to be anorexic, we did not choose this illness and we most certainly did not choose to end up in such an awful facility.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff