The Priory Hospital Glasgow

The Priory Hospital Glasgow 2020-11-15 Person 1 5 0

Staff have no training in eating disorders and spent a lot of time ridiculing patients instead of helping them. Ward manager wouldn’t listen to complaints and didn’t seem to care

The Priory Hospital Glasgow 2020-11-11 Person 1 5 0

I was on coll ward and the abuse I suffered there at the hands of the staff has left me with more trauma than what I'd originally had! I was already vulnerable being 400miles away from home. They cared not for the patients but for the "Banter" amongst themselves. Complaints procedures were not followed correctly and if we complained about a certain staff member they were told who complained and exactly what was said. We were cornered several times by staff telling us "If you have a problem come and say it to my face rather than bitching about it or go and make a complaint" which I found very intimidating and unprofessional. Complaints didn't ever go anywhere. The ward manager didn't seem to care less. Community meetings were supposed to be suggestions and questions raised by patients but eventually turned into meetings that we all would dread because if it was a certain side of the shift we all knew the meeting would just be them shouting at us. At one point I finally had, had enough so I took my complaint high up. I was then moved and banned from my own ward just to be moved back to my ward days later not being allowed to talk to any staff member. In the end I'd suffered enough. I begged for overnight feeds on top of my meal plan so that I could finally reach my target bmi and get the hell out of there! I would not advise that place to anyone! I still have nightmares, I'm still tormented by some of the things that I overheard and witnessed and feeling so helpless that I forced my way out. Completely the wrong move because I'm now so scared to eat a single thing, far more scared than I ever was before Glasgow. I'm now back to a liquid diet and wasted months of my life in a unit that truly broke me! I was called a bag of bones by a staff member when I first got admitted. I was also accused of using behaviours that were found to be false anyway but the accusation sent me so far backwards that I lost a large amount of weight very quickly and was placed back on the NG feeds. We got the full brunt of lockdown. They had no compassion to the fact that most of us were not even from Glasgow and had actually come from England. They'd sit at the nurses station and bitch about patients. They'd bitch about patients whilst on one to one support. It was just a joke and not a workplace more of a playground. Some staff members were exceptionally good with me and saw the suffering that not just myself but other patients went through and helped as much as she could but, at the same time was too scared to act on what she was witnessing due to fear of losing her job. Staff do not receive enough training surrounding eating disorders and its almost like they think it's something that us patients enjoy. We did not choose to be anorexic, we did not choose this illness and we most certainly did not choose to end up in such an awful facility.

The Priory Hospital Glasgow 2020-11-03 Person 1 5 0

Absolutely disgustingly abusive staff, I was on Coll ward eating disorder unit and can safely say the majority of the staff and the ward manager were horrific. Bullying, taunting, at one point was told I wasn’t worth keeping alive. Came out with a worse eating disorder than I arrived with, absolutely no self worth and deeply traumatised by what was said to me by staff. Wasn’t encouraged to eat and I was there for severe anorexia nervosa? Worst unit I’ve ever been in and I absolutely advise anyone to avoid if they can

The Priory Hospital Glasgow 2019-12-09 Person 1 5 0

I am literally traumatised by the time I spent on Coll Ward at the Priory Glasgow. The staff were rude, unhelpful and borderline abusive. I was sworn at, told i was 'too fat to have an eating disorder' ad generally treated like a two year old. I spent 6 weeks on this ward and came home with a more severe ED to cope with how I was treated. 6 months on and I have daily nightmares about the experience - and to be clear - thats to because i'm resistant to ED treatment - It's because of the abusive nature of the treatment i was subjected to on Coll Ward, Priory Glasgow. Among other things - they waited 3 days to take me to A&E to have a piece of glass removed from my foot - having trod on it after a fellow patient threw it. Great hey! That sae afternoon I had another member of staff ask me why I was on the ward, as ;i didnt look underweight and ill'. Given that I was there from severe bulimia, before my heart gave out on me, I was quite offended by this. The following day, I had the displeasure of meeting the activities co-ordinator. She asked me THREE TIMES if i had come to the wrong session 'as i didnt look like the ED girls'. FFS!!! Horrid care provider.

The Priory Hospital Glasgow 2019-05-22 Person 1 5 0

Not any sort of respite ,staff were only interested in themselves or talking all night so I could not sleep ,The quiet time after eating turned into a chatting session for the staff and was very invasive ,a member of staff looking after me one day was drugged on strong painkillers for her back and could barely communicate .One toilet on floor only for patients and staff to which staff were always in them with no thought if patients .Very little empathy ,therapy good but some patients not fit for it and were very unwell ,very disorganised ,staff more concerned about getting there own food than helping patients with theirs ,could not wait to get on the next plane home ,as for private health care ,it’s very disappointing in this unit ,it made my eating disorder and depression worse .

The Priory Hospital Glasgow 2017-02-02 Person 2 5 0

Very poor experience of admissions process. Lack of continuity of staff. Some nursing staff particularly night staff and several HCAs were excellent. However some staff lacked any respect when addressing patients. Had to check my own medication for errors. Regularly felt that I was not being listened to. Therapy staff very friendly, knowledgeable and helpful. Did not uphold confidentiality agreement by including personal details/experiences that I had asked be kept confidential being included in a letter to my parents. (I am in my twenties). Rushed catch ups with consultant ad hawk Inaccurate records on occasion. Very unsatified with the treatment received.