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Written by a NHS patient
22nd September 2022


I had major surgery at the Pines hospital this year under the care of Dr Ntanos, and it was the most pleasant overnight hospital experience I have ever had, despite the circumstances. The facility was spotless, the room was very comfortable with any and all needs attended in a caring and quick manner. The staff were the ones who truly shone, however. The nursing teams were some of the kindest, caring and attentive people I had ever met, taking time to check on me regularly and helping with any issues and discomforts I experienced, no matter how small. The pre op and operating room staff were similarly kind, and were assuring and careful with everything they did, ensuring that I was at ease and going into surgery with confidence. The meals were also excellent, nutritious and balanced, and really quite tasty. I believe that my intitial recovery in the hospital was helped by those seemingly small touches. I would recommend the Pines to anyone undergoing surgical treatment, and would like to thank all the staff again for their great care. - Jeff Maddison

Recommend
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Dignity/Respect
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Involvement
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Information
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Cleanliness
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Staff
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Safe
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