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1 2 3 4 5
Written by a patient
3rd May 2018


I am writing this review (long after my hip replacement in April 1995) because the present high scores do not reflect my experience: hopefully, this is because the Nuffield has improved beyond belief. On making my appointment I was quoted a price of £4.5k, but just before I was admitted I was told that the new price was over £5k. I refused to pay the extra and they complied with the original price. On entering the hospital - a few days later - the Sister met me at the door and asked me for the cheque. I never saw her again for the week I was there until I was leaving, and that was to offer me the old price for my other hip which needed replacing. As for the operation: that went perfectly well, because the surgeon was excellent. However, some of the nursing staff were hopeless. A night nurse forgot to leave me with morphine - on the second night, I believe - which was remarked on by the nurse who took over the next morning. And the Senior Nurse (before I was discharged) could not remove the I.V. cannula from my arm (causing me some pain) until a junior nurse helped her. As I left for good I told the greedy Sister what to do with her offer for the 2nd hip replacement: that was done on the NHS by the same surgeon for nothing.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5