Medically, the hospital and its staff were excellent. The information sent by the hospital could include more information about car parking. Living outside Brighton and Hove, I was not aware of how to use the street-side car parking meters. At our first visit my wife and I spent 20 minutes before we managed to make payment at a meter The administration of the hospital was poor. In the week before my operation someone phoned me twice without giving their name, asking me to phone them at the hospital. When I did so, the switchboard was unable to identify who had phoned me. I wasted much time in trying to discover who wanted to speak to me and became quite stressed. Eventually I discovered that it was someone from the self-payment department. Later I received an appointment to see Mr Hatrick a week after my operation when he had told me that he did not wish to see me until three weeks after the operation. I sorted that out by telephone.