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Written by a carer
8th January 2017


Our only criticism is that when attempting to get an update on the condition of our family member the phone number we were given always went to answerphone regardless of the time of day. The message states that calls will be returned within an hour (I think) and that never happened. Not good when that is the only option you have when your relative isn't well enough to be able to use the phone in their room. Otherwise, the hospital/staff can't be faulted.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff