Share review of The London Clinic

The London Clinic 2017-01-20 Person 1 5 0

Where do you start with the problems here? Firstly the prices. They are extortionate. Part of the reason why insurance rates are undoubtedly going up. The prices were way over what other hospitals with much better reviews are offering. I have let my consultant know the prices and it's unfair on him that his patients are having to put up with this. I have advised him to leave the clinic and use other ones because it reflects very poorly on him. If you're getting charged that much you expect exceptional service so when you're met with rude and unhelpful staff then you're met with a bit of a shock. I was left waiting in the prep room for 20 minutes because I was brought down too early. Someone had to wait for me and no one was around but the nurse. So she was taken off the ward for 20 minutes because of poor organisation. No doubt at the expense of treatment of other patients on the ward. On top of that, when we first arrived at the hospital we were told there was a £350 deposit needed in case bloods were needed. We were implicitly told it was for no other reason about from bloods and would be refunded if they weren't taken. Surprise, surprise we had to call for a refund and it was for £6. The rest was taken for high value consumables that were used during the procedure. Nothing mentioned about this at the time and it was a pretty standard procedure. We're still waiting for an explanation two weeks later. Bottom line, it's an overpriced, money grabbing hospital and you should avoid at all costs.