The London Clinic
Written by a patient
11th March 2020
I saw Dr Seaton to have moles removed. While the procedure itself went well, his website www.londondermatologist.co.uk is extremely misleading (I am self-paying, so this is an issue). An excision of 4+ skin lesions is priced at £350 and a consultation is £225. It was also stated that "some private hospital charge fees generally in the region of £50-£170 but will be considerably more for major procedures (e.g. Mohs surgery)." I booked in my consultation expecting the max price to be around £745.
During my consultation, Dr Seaton mentioned that the price of the hospital fees can be around £650. This was totally unexpected, and not explained on the website at all. 'Excision of skin lesions' is not considered a major procedure, so I wasn't expecting a price that is 'considerably more' than the previously stated £50-£170. Once I got to the hospital for the procedure, I was told that the hospital charges were in fact £890. More than the website stated, and more than Dr Seaton stated himself. I reluctantly went ahead with it. After the procedure, I was also charged Dr Seaton's fee of £350, plus a £190 for follow-up fee. I thought it was odd that I was being charged for a follow-up appointment that I had not yet had. I went to my follow-up appointment 2 weeks after the procedure, and then received an invoice for another £190. When I explained that I had pre-paid, the receptionist informed me that the initial follow-up fee was for the day of the procedure. £350 covers the price of the procedure, but it's also classed as a follow-up appointment, so you pay an extra £190. Not only does that make very little sense, but the wording on the website and letters was not clear at all. Excision of skin lesions is not £350. It is £350+£890+£190 (plus your £225 consultation fee).
What I originally thought would be £745 turned out to be £1655. Plus the cost of the unnecessary follow-up appointment that I thought was pre-paid.