The London Clinic 2018-08-23 Person 2 5 0

I found the my experience at the renal section appalling. Most definitely not recommend and strongly suggest as a patient you look elsewhere. The communication was at an all time low. Secretaries and practice manager couldn’t be bothered with any enquiries. In fact I had to wait and chase up after 5 days for a response from an enquiry that I made. I was then told as I was not urgent I would have to wait for a response. I was to told twice by the manager that as I was not urgent I would have to wait. The whole idea of paying for Private care is to get fast access to consultants, diagnostics and results. As far as I am concerned my money is as good as the next person who is paying. My experience of other London Private hospitals without doubt is far superior to that offered by the London clinic kidney group. My consultants at Harley Street return correspondence within a couple of hours and appointments booked within 48 hrs. This is obviously something this particular department at the London Clinic can only aspire to. It very expensive NHS service and not in any way the supposedly advertised super care offered in the literature. I found that the fact that they don’t put in writing or confirm follow up appointments shocking. I was told I would get a text message 2 days before my appointment to remind me. I insisted on my appointment being confirmed in writing which they clearly didn’t like and clearly got very huffy about it. As my appointment was following a bank holiday I didn’t get any text message. Their system is extremely flawed and not in any way constructive to the fee paying patient. Lack of communication is a major problem and when you ask for that communication the response is extremely poor. Basically if you Complain about the lack of communication they really don’t like it and then blame the patient. I have made a formal complaint but I doubt it will help any other patient sadly.