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The Leicester Royal Infirmary 2014-10-09 Person 1 5 0

My 10yr old daughter had nasal bone fracture. Despite GP requesting urgent appointment bearing in mind the fracture has to be corrected in 2 weeks to prevent nose deformities, she did not get one. I took her for private consultation the ENT surgeon agreed it was urgent and got her in on NHS list as he also worked at LRI. Operation was done by a different doctor who never spoke to us and after the operation sent his junior doctor to tell us that there was nothing wrong with her. Without knowing he corrected the one side but fractured the other, later confirmed by another private consultation I had to take her to as no follow up was offered. I complained formally but nothing came off it. The response was so disappointing that when few months later unfortunately my son had a sport injury sustaining a nose fracture, I chose to take him to Walsgrave hospital in Coventry and had a fabulous experience.