The Leicester Royal Infirmary

I was admitted to the hospital after a suspected stroke whilst out shopping. Whilst my husband was booking me in I had another turn and the nurses came running to my aid. They took me straight through to see the doctor who asked for the details of what had happened and then did lots of different tests. From there I went through to majors where a nurse came straight to us and filled in a form with all the relevant information she required. Whilst we waited she organised tea and coffee for us which I never expected. After my information had been reviewed I was taken to GPAU where I saw Dr Kumar he once again took down details of what had happened and did test on me. This was to verify what had previously been given. I then saw a nurse that did some tests. They then organised for me to have a CAT scan. When I got back the doctor explained what had happened and gave me some asprin to take and said that he had made an appointment for me at 9. o'clock the next day at the TIA department. When we arrived the next morning the staff explained that the doctor was doing his ward rounds but they new what test he wanted doing and set to to get everything done before he came back. This included an MRI scan and an Ultra scan details of height, weight and medical details. Once all of these had taken place we had time to get a coffee whilst Dr Musarrat reviewed the file. When I saw the Dr he explained what had happened in a way that we could understand it and answered all our questions which reassured us, He said I will have to have a heart scan within the next couple of weeks and that an appointment would be sent to me and that I will also have to come back for a followup checkup that appointment was made for me at the time. I must say that we were overwhelmed with the care and attention I received. Everyone from the front desk reception all the nurses, doctors and the staff in all the departments I visited were so caring, efficient and very knowledgeable in their areas of expertise. Nothing was to much trouble for them. We would like to send our heartfelt thanks to everyone. Keep up the good work

This hospital is more concerned with getting people out of there beds and hospital no matter how the patients condition. My father law who is 96 and registered blind had heart failure after two nights on two different wards he was discharged back to home, no one was with him whislt the doctors and physios said he was fit to be discharged, they didnt even not he was blind or had copd(which we had informed them numerous times.)After two days at home he was then blue lighted back to the royal with the same condition + he now had a chest infection, the emergency doctor who attended was not hopeful of a recovery. After two hours in A&E the doctor said he was fine!! He is still in hospital and they still keep coming around trying to discharge him. This hospital should have a serious look at it's self, it is a hospital not a business they are real people not numbers, showing a little compassion is being human it is not a weakness. P.S the four stars is for those staff who have shown that compassion and care for a 96 year old, the others I hope you get the same service you have given when you are old and frail.

Great hospital and amazing staff. But too busy, teenage son ended up on under 13 ward. Previously had to delay treatment due to lack of bed

After hearing numerous reports Regards the maternity department at the LRI, how wrong those reports were are unbelievable. Upon arrival we we're treated with the upmost respect and dignity by the staff on the delivery suite, eventually as my wife was dilated enough to start the delivery, we were put into the care of a midwife called Imogen Gardner...... where do I start with telling you about Imogen, a totally wonderful, beautiful woman inside and out, her care and empathy for not only my wife but for myself also were second to none. Setting up on her own for the delivery of our son, she has to be one of the best HD midwives their is. Worked non stop tirelessly for ten hours of her shift before finally getting a break, from which she was back way within her allocated time! You cannot help but like her, down to earth, highly intelligent and extremely good at her job, sadly she put all that hard work in but baby didn't arrive before her shift finished, so she handed us over to Chloe, who again, for a reasonably newly qualified midwife (3 years since qualification) she was absolutely outstanding, chloe had a student with her, who was on her second day in the placement, she was both professional and compassionate to both parties throughout her shift. The delivery of our baby was far from straightforward and the aftermath of the birth was also very traumatic for myself, possibly more so than my wife who was heavily sedated so didn't know how close to losing her life she was, but Chloe was their with a shoulder to lean/cry on. We then had Imogen back on her night shift for the after care and again, I couldn't thank them enough for their love care and compassion. If these reviews are read, I'd love for the powers that be to let these ladies know how happy a patient/partner is as I'm sure if they'd done wrong they'd be made aware of said complaint.

Visted the ED Dept with a minor injury. Department busy,lots of important people walking around,with mobiles and clip boards,probably as newly opened. Was assessed and treated within just over a hour. Staff friendly and welcoming lots of smiles. Keep up the hard work LRI your doing a great job in a environment where some of the public can be very rude Thankyou to the staff who looked after me today,it meant alot.