the-leicester-royal-infirmary

The Leicester Royal Infirmary

Infirmary Square, Leicester, England, LE1 5WW
 
1 2 3 4 5 48 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
 
1 2 3 4 5
Written by a carer
4th September 2020

Lack of communication Left hand not speaking to right Mixed messages Matron did not know my father on HER ward. Dr did not speak to us even after waiting 2 hours for him!

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
2nd September 2020

During the Covid19 I found the TIA/DVT CLINIC well prepared, clean, well signed for personal distancing, both on thr floor and walls, and the seating area well signed, although the was no one sanitising the seated areas

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
30th June 2020

Hospital is fine and the staff i dealt with during appointments were nice and helpful. However what is disappointing is the pace at which paperwork is dealt with by certain teams. After several calls from my daughter to chase medication which had arrived into the country form abroad for my terminal illness, it took nearly 2 months plus to have the medication dispensed. I cannot say for sure but I do believe some of the delay was due to sheer lack of motivation on the parts of some of the pharmacy team. Phone calls were passed from one department to another, one pharmacy team to another only to still have no luck. Appreciate everyone is busy, but for myself and my family , this was not helpful.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
29th June 2020

Positive experience

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
28th June 2020

I was on Ward 9 at LRI for 6 days. My care was very good and all of the staff were extremely kind and very efficient.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a carer
13th June 2020

- employ members of staff who have a ‘good standard of English’. Whenever you talk to anybody regarding care for relatives or next steps for them, they do not know what you are talking about. Not due to not being trained enough to discuss issues with care but because they do not understand the request you give them. For example: I would say “hi, what is happening regarding PATIENT X’s care?” The response would be typically “No, I know know. Me not understand, he ok. I can say no more”. Is this reassuring for relatives? Also, is it easy for people to understand when staff offer tablets to patients, no. From my point of view and experience my relatives have not understand the staff’s strong accent when they ask a patient to take tablets. This is no way a racial slur. This is a purely an observation from having a negative experiences within your hospital due to communication breaking down on the decisions on care and relaying the message to relatives.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
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1 2 3 4 5
Written by a patient
7th May 2020

Absolutely excellent service and treatment by a very well organised and professional team. Top class. Many thanks Mike Foster

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1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
15th March 2020

I was seen by the urgent breast clinic, had an ultrasound, an MRI and then had my breast implants removed. Excellent care throughout.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
6th March 2020

we went to the hospital today(weds) to see Dr Mohamed Mahgoub regarding my husbands illness this doctor was very good and very thorough and in our eyes a CREDIT to the NHS and the hospital its self I question on here regarding the cleanliness of the hospital the hospital itself was lovely and clean but the toilets were a disgrace otherwise everything else good

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
20th February 2020

Keep up the good work

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
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