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The Lakes (Colchester Hospital)
2023-06-15
Person
3
5
0
15th June 2023
Poor communication with family. 4 days in A&E waiting for a bed because bed on ward broken promises of help but always delayed. On ward good care but was not aware/informed when medication increased although might be my confused state. {} for planning review and discharge meetings- distressing.
Suggested improvements
Family left uniformed {} nobody available to answer wad phone. Ward clerk but seems to have no responsibility for answering phone or keeping next of kin informed. Shortage of staff was apparent took a week for GP to receive discharge letter community mental health plan couldn't been addered to.