Share review of The Lakes (Colchester Hospital)

The Lakes (Colchester Hospital) 2023-01-09 Person 3 5 0

The healthcare assistants and occupational therapists were attentive and caring. They reassured me when I was upset, distressed with my care plan or incidents.

Communication between nurses was poor, and their management of the rules on the ward were inconsistent. One to one support was difficult to get and felt more like an inconvenience which didn’t help with opening up about issues I was having. I was supposed to be on level 3 observations during mealtimes and for an hour after and more often than not, this did not happen due to lack of staff or the allocations had just not been made. I was also discharged with the reassurance that I was going to receive check-ins from the ward, care coordinator and will be under the care of the ED team and community MH team. I have not received contact from anyone since my discharge. This is causing me a lot of distress due to the uncertainty and lack of care plan