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Written by a NHS patient
29th March 2022


I arrived at The Hollies on the 21/2 for a procedure. My partner and I were shown to a private room where we were told we could remove our masks and get comfortable. After about half an hour a Health Care assistant named George entered the room. His first words were 'No masks?' My partner explained that we were told that we could remove them but that we were happy to put them back on if he would like. She was ignored. George then picked up my notes and asked why I was there. I explained. George then went on to pick up my phone and my partners handbag that were on the table and practically threw them at my partner. He then spread out the paperwork and left the room. When George returned he asked me a question that I struggled to answer due to the strong medication that I am on so my partner elaborated for me. George then asked me the same question. My partner stated that she had just replied. George then pointed his finger at me and said in a very aggressive manner 'I'm asking him'. I asked him what the attitude was about and he left the room.(I would also like to note that George had turned his name badge around so that we couldn't see.We obtained his information from other nursing staff) A nurse named Maria entered a short time after who was very pleasant and booked me in as expected. I have never in my life experienced such an aggressive, rude individual as George was. I honestly can not believe he is working in the role he is in with such a poor manner and bad attitude. Subsequently, my procedure was cancelled that evening and was rebooked for a later date. Upon my return I was treated very well from reception to nurse to consultant(Dr Khan) It is such a shame that somebody such as George lets the hospital down.

Recommend
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Dignity/Respect
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Involvement
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Information
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Cleanliness
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Staff
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Safe
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